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| Frequently Asked Questions |
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Question
1. |
How
can I book a tour ? Is there a list of tours I can choose
from and if there are any cut off dates for them ? |
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Answer. |
You just have to decide
on your travel dates, and select any of our tour packages
to India, Nepal, Tibbet, Bhutan & Sri Lanka, or
may be a combination of two or more, to fit into those
dates. It can be done vice versa also.
All these programmes
are well researched for years and so can be purchased
as it is. However if, you feel that these tours need
to be fine-tuned to coincide with your flight schedule,
and if you need to add or reduce a night in any city,
then you must send us your request and our travel experts
will get back to you shortly with necessary changes
and the amended tour cost.
There are absolutely
no cut off dates and any tour can be booked at any point
of time. |
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Question
2. |
What
if I do not like any of the tours listed on the site
? Can a tour be tailor-made a tour for me ? |
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Answer. |
If you do not like
any of our tour packages, we suggest you send us an
e-mail mentioning your requirements like the dates of
travel, which category of hotels you are looking for
to suit your budget, how many members are supposed to
travel along with you, the name of cities or destinations
like North India, South India or Nepal, Bhutan etc.
As soon as we have these details from your end, we will
design a tour especially for you and get back immediately.
These details serve as an outline for our travel experts,
who are working here round-the-clock to make a tailor-made
tour for you.
We also have
a dedicated department that looks after the very special
interest of our clients and can offer custom designed
services for the following tours, as well…
Cultural & Heritage,
Beaches, Tribals, Architecture, Archaeology, Photography,
History, Culinary, Golfing, Museuems & Art Galleries,
Art & Craft (Textile), Tea Tasting, Festivals, Backwaters
of Kerala, Eco & Nature Trails, Birding & Angling,
Hill Stations (Colonial legacy), Pilgrimages, Yoga &
Meditation, Spirituality, Temples of South India, Home
Stays, Honeymoon, Island Rhapsody (for Andaman &
Lakshadweep Islands in India). |
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Question
3. |
Or
why can`t I do these trips on my own and (presumably)
save money ? |
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Answer. |
One can often
do our tours on his own if he has large quantities of
Time, for rustling up for a permit to cross a border,
finding suitable transport or getting into the queues
to buy the train or Air tickets, Patience and willingness
to forgo some safety measures. But a seasoned traveler
would know, it can take hours and days of waiting in
line, dealing with bureaucrats and triplicate forms,
trying to get a taxi to the third office in a row that
will send you to the fourth. |
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Question
4. |
Why
should we choose your company ? |
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Answer. |
| 1. |
We are a well established
“DESTINATION MANAGEMENT COMPANY”,
based in India, and having a network of various
“Partner Companies” within India
& overseas for the promotion of Indian sub-continent. |
| 2. |
We also have a dedicated
Research & Development team. |
| 3. |
Our partner/associate companies
are all members of various prestigious National
& International Associations like PATA,
USTOA (United States Tour Operators’ Association),
AFTA (Australian Federation of Travel Agents),
ASTA (American Society of Travel Agents), KATA
(Korea Association of Travel Agents), JATA (Japan
Association of Travel Agents) etc. |
| 4. |
Our associate companies (i.e.
service providers in India, Nepal, Tibbet, Bhutan
& Sri Lanka) are all leading tour operating
companies. They are duly recognized by local
Tourism Ministries and Federal Banks in their
own countries. |
| 5. |
Each one of them is a National
Tourism Award Winner for excellence in tourism
services. |
| 6. |
They all have their own large
fleet of latest cars and luxury coaches. |
| 7. |
Due to our excellent relations
with most of the hotels (through service providers),
we receive very attractive special rates from
them, which at times are approximately 50 to
60% lower than their rack rates. |
| 8. |
Our post tour reports of
various satisfied tourists can be read in our
website column "Clients’ Testimonial"
which will give a brief idea of our services
and reliability. |
| 9. |
The most among all of them,
is our Customer Friendly Policies. To know about
the same, you are requested to kindly refer
to our ; Why travel with us ?, on the homepage
itself. |
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Question
5. |
How
long have you been in business and how many clients
travel with you each year ? |
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Answer. |
In our year
old operation, we have become one of the leading niche
tour operators for the Indian sub-continent. Last year,
in overall figures we have had more than 5000 tourists
(consolidated figure through associates) travelling
with us to different parts of the sub-continent. |
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Question
6. |
Do
you include travel Insurance ? |
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Answer. |
We advise you
to arrange travel insurance in your country. For more
details check out our “Terms & Conditions”
section. |
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Question
7. |
How
do initiate the bookings and settle the payment issue
? Is there an advance deposit required ? |
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Answer. |
We take a very nominal
charge (Booking amount) to initiate the reservations
of your trips.
Booking request for Individuals
(01-09 Pax)
More than 60 days - 10% of the complete tour cost
Within 60 days - 20% of the complete tour cost
Balance of the payment (for individuals)
- Upon arrival (after handing over all travel documents
and air tickets etc.), in Cash / through Traveller Cheques
/ or Credit Card
* We do not levy any Bank or Service Charges on Credit
card payment.
Booking request for Groups
(10 Pax & over)
More than 60 days - 25% of the complete tour cost
Within 60-30 days - 50% of the complete tour cost
Balance of the payment (for groups)
- Must reach us 30 days prior arrival
Important note
;
In addition to the aforementioned deposits shall also
be payable (at the beginning itself) all other mandatory
advance deposits as required by different suppliers
or airlines (like few low cost carriers), to confirm
their services/ and seats.
The money can also be paid at our payment gateway on
the website, through your Master or Visa cards, or through
a wire transfer to our Bank Account. Please find more
details in our “Terms & Conditions section”. |
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Question
8. |
Is
the information I give on the net safe including the
credit card details ? |
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Answer. |
Any correspondence
exchanged between us will be kept confidential and not
out-sourced to any third party under any circumstances.
The credit card details you provide are safe since our
Payment Gateway is approved by VERISIGN. Moreover your
profile (name, Email ID, address, Telephone number)
will be used only to communicate with you in regards
to the services you are buying or availing. At no time
this profile will be misused. |
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Question
9. |
Where
can I apply for a Visa ? |
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Answer. |
You are requested
to get in touch with the nearest Embassy/ High Commission
of the countries that you would like to travel, who
will apprise you of all the formalities required. |
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Question
10. |
Where
do I get General Information on India, Nepal, Tibbet,
Bhutan & Sri Lanka ? |
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Answer. |
Plenty of information
is covered under the FACTS & ESSENTIAL section of
each destination in our website. This includes general
information pertaining to weather conditions, passport
& visas requirements, restricted area permits, customs
& baggage, money matter and health related, transportation,
accommodation, security, tipping, photography, clothing
dress codes, shopping etc. If some information you want
is still missing then do give us your feedback so that
we can try and include it in our database. |
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Question
11. |
What
are the cancellation policies? |
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Answer. |
Please read the cancellation
plociies carefully given in two parts, (Part I &
II) and for any Cancellation you should reach the dealing
Office & respective Tour Booking Consultant via
Fax / E-mail.
** An acknowledgement is a MUST from
the dealing staff.
Cancellation Policy PART I & II (Proposed from the
date of commencement of any tour)
Part I
60 Days & more : No cancellation charge
59-30 Days : 10% of the complete tour cost
29-15 Days : 15% of the complete tour cost
14 Days till arrival : 20% of the complete tour cost
< After arrival: 50% of the remaining
unavailed services >
< If half of the tour (in number of days) is over
then 100% retention will be levied >
Part II
Also payable are (irrespective of number of days) .…
1. All advance deposits placed with hotels and other
suppliers to confirm the tour arrangements.
2. All retention charges as levied by hotels or other
suppliers, and governed by our mutual contract with
them.
Note ;
Please be informed that we negotiate Special Rates with
hotels for our clients and to guarantee reservations
with them, our exchange vouchers (30 days prior to the
arrival) are issued and sent to their offices. This
is also the stipulated time period to confirm any reservation,
which also makes us liable for retention charges in
case of any cancellation later. The cancellation generally
amounts to one night stay at each hotel, but may be
full in certain cases. However we do our best while
requesting all on behalf of clients to minimise the
damages.
Cancellation charges over air & train tickets
will be as per the policies of the airlines and railways |
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Question
12. |
Who
will answer my calls and questions when I call you,
both before and after I sign up & during my travel
? |
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Answer. |
Before signing up,
you can call our office and a responsible representative
will be communicating with you & as soon as you
sign up your tour, the file will be assigned to one
of our Tour Consultants and he will be directly responsible
for your travelling and his telephone of both office
as well as residence will be given. But you are most
welcome to call our Managers/Directors whose telephone
numbers are also given to you. Any-how, you will be
provided with a list of our Associates' Offices for
all those cities wherever you are visiting. You can
contact them any time during your travel for any assistance
required.
We hope to have replied
to all relevant questions here, about your Travel. Should
you, however, have any query, please forward the same
to us for our immediate reply.
We look forward
to serving you in near future. |
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